Refund policy
While we have great confidence that our products will meet or exceed your expectations, we understand that sometimes things may not go as planned. Rest assured, we're here to help!
Our products are meticulously handcrafted, and while we strive to deliver items that match the images you see on our platform, please be aware that there might be very subtle variations due to the handmade nature of our creations.
Once your order is shipped, cancellations are not possible, and refunds are not applicable. We do not provide returns or exchanges for our accessories. However, if you happen to receive a damaged or incorrect item, here's what you should do:
Notify us within five working days via Email / What’s app or send us a message on Instagram Your item will be eligible for an exchange, provided you follow the steps below:
- A mandatory unboxing video is required.
- necessary to verify that the product was damaged on our end. If we determine that the defect is indeed due to our products. In case the desired item is unavailable, the amount will be credited to your bank account.
The unboxing video is necessary to verify that the product was damaged on our end. If we determine that the defect is indeed due to our production process, we will offer an exchange, but not a refund.
We value our customers and are committed to ensuring that your shopping experience with us is both enjoyable and trouble-free. Your satisfaction is our top priority, and we are always here to assist you in any way we can. Thank you for choosing us as your preferred shopping destination